Privacy Policy

PRIVACY POLICY Responsible for Personal Data Responsible: Casa Les Germanes, C.B (hereinafter, Commercial name: Casa Les Germanes Registry of Tourism of Catalonia: HUTL-001168 CIF: E25854910 Address: c/ Major, 11 Gramuntell (Ribera d’Ondara) – 25217 La Segarra, Lleida, Spain Email: Website: We inform you that the website of which Casa Les Germanes, CB is the owner (hereinafter, “the portal or website”), complies with the guidelines of current regulations regarding the protection of personal data. , Regulation (EU) 2016/679 of April 27, 2016 (RGPD) as well as LO 3/2018, of December 5, Protection of Personal Data and guarantee of digital rights, regulations on the protection of people regarding the processing of personal data and the free circulation of these data. What are the principles for treatment? In the processing of personal data we will apply the following principles that comply with the requirements of the regulations on the Protection of Personal Data: (I) Principle of legality, loyalty and transparency: we will require consent for the processing of your personal data for one or more specific purposes of which we will previously inform with absolute transparency. (II) Principle of data minimization: we will only request the data that is strictly necessary in relation to the purposes for which they are necessary. (III) Principle of limitation of the conservation period: the data will be kept for no longer than necessary for the purposes of the treatment, depending on the purpose, we will inform you of the corresponding conservation period. (IV) Principle of integrity and confidentiality: the data will be treated in such a way as to guarantee adequate security of personal data and guarantee confidentiality. All possible measures are taken to prevent unauthorized access or improper use of user data by third parties.   Accuracy and authenticity of the data. Purpose of the data and legitimacy. The User is solely responsible for the veracity and correctness of the data sent to us directly or through the website, exonerating us from any responsibility for them. As a user, you must guarantee the accuracy and authenticity of the personal data provided by providing complete and correct information in the different data collection forms on this website. For this purpose, we inform you that the data you provide us you do so voluntarily and you are facilitating that they be incorporated into our information systems in order to send information about the query made (name, surnames and email) or to contract the service and obtaining the corresponding legitimacy through the pre-contractual or contractual relationship of the parties. The user must provide their data to make the reservation and pay 50% of the invoiced items. Three days before entering the stay, the rest of the rate will be paid for the amount of 50% and you must provide the data of all guests. Consent By entering the data, as a User, you grant your express and unequivocal consent, declaring that you have been informed of the conditions on the protection of personal data, accepting and consenting to the automated processing thereof, so that we proceed to the processing of the data provided. for the aforementioned purposes. It also implies consent to the international transfer of data, due exclusively to the fact that some of the suppliers or third parties that provide services necessary for the development of this website are located in other countries. Failure to provide the requested personal data or failure to accept this data protection policy means that it is impossible to subscribe, register or receive information. Express mention is made of those under 14 years of age, in relation to the processing of their personal data. The aforementioned minors may not contract the services of this website without the consent of their parents or guardians. Social networks The treatment of the data that is carried out of the people who become followers in the social networks of the official pages of will be governed by this section. As well as for those conditions of use, privacy policies and access regulations that belong to the social network that is appropriate in each case and have been previously accepted by the user. In this case we will treat the data with the purpose of correctly managing our presence in the social network, informing about activities, products or services of As well as for any other purpose that the regulations of social networks allow. In no case will we use the profiles of followers on social networks to send advertising individually. How long will we keep your data? The personal data provided will be kept for the duration of the contractual relationship. Likewise, once the relationship has ended, the data will be kept for the legally required periods. The data will be kept for a minimum of 5 years. Contact data without consent to subscription will be kept for 6 months. To which recipients will your data be communicated? The data will not be transferred to third parties except in cases where there is a legal obligation. In any case, in the event of being transferred to a third party, prior information would be produced requesting express consent for such transfer. The entities that intervene in any phase of the treatment are obliged to observe professional secrecy and to adopt the levels of protection and the necessary technical and organizational measures within their reach to guarantee the security of personal data. As managers of treatment in the web service, we have, among others, contracted the following service providers, who have committed to comply with the applicable regulatory provisions regarding data protection, at the time of contracting: • Hetzner Online GmbH, located at Industriestr. 25 91710 Gunzenhausen Germany, which provides web hosting services. The privacy policy and other legal aspects of said company can be consulted at the following link: • Mailchimp (The Rocket Science Group LLC d/b/a MailChimp) with address at 675 Ponce de Leon Ave NE, Suite 5000 Atlanta, GA 30308 USA, provides services for marketing campaigns. There is a data processing agreement with standard clauses of the European Commission to consult and download at the following link: • Google LLC, domiciled at 1600 Amphitheater Parkway, 94043, Mountain View (California), United States, which provides services consisting of measurement services, surveys and mail service. They have adopted standard data processing clauses approved by the European Commission that can be consulted at: Privacy policy and other legal aspects of said company at the following link: International data transfers With our suppliers we have agreed that, for the provision of the contracted service, they make use of servers located in the EEA and, in case of use of servers located outside the territory of the EU, the appropriate measures will be adopted, which will be incorporated into this Policy. of Privacy, guaranteeing that the adequate guarantees exist. What are your rights when you provide us with your data? guarantees in any case as a User the exercise of the rights of access, rectification, cancellation, information and opposition, limitation and portability, in the terms provided in current legislation. Therefore, you can exercise your rights by sending an express request to the postal address indicated in the heading and/or by sending an email to, indicating in the subject: ARCO-POL Rights, and attaching a photocopy of your DNI. In turn, as a User, you have the right to withdraw the consent given at any time. The withdrawal of consent will not affect the legality of the treatment carried out before the withdrawal of consent. You also have the right to file a claim with the control authority if you consider that your rights may have been violated in relation to the protection of your data before the Spanish Agency for Data Protection (AEPD), at Calle Jorge Juan, 6, 28001 -Madrid or through the electronic headquarters of the AEPD:

How do we protect your information?

We are committed to protecting your personal information. We use measures, controls and procedures of a physical, organizational and technological nature, reasonably reliable and effective, aimed at preserving the integrity and security of your data and guaranteeing your privacy. In addition, all personnel with access to personal data have been trained and are aware of their obligations in relation to the processing of your personal data. In the case of the contracts that we sign with our suppliers, we include clauses in which they are required to maintain the duty of secrecy regarding the personal data to which they have had access by virtue of the order made, as well as to implement the security measures technical and organizational measures necessary to guarantee the permanent confidentiality, integrity, availability and resilience of the personal data processing systems and services. All these security measures are reviewed periodically to ensure their suitability and effectiveness. However, absolute security cannot be guaranteed and there is no security system that is impenetrable, therefore, in the event that any information subject to treatment and under our control is compromised as a result of a security breach, we will take the adequate measures to investigate the incident, notify the Control Authority and, where appropriate, those users who may have been affected so that they take the appropriate measures. reserves the right to modify this policy to adapt it to new legislation or jurisprudence. For any aspect related to this privacy policy, you can contact at the email address: