Terms and conditions

(henceforth, “General Conditions”)

a) These General Conditions will expressly regulate the commercial relations arising between CASA LES GERMANES and the Particular Users (as this term is defined in the Legal Notice) that, through the website www.casalesgermanes.com (henceforth, the “Website”) owned by CASA LES GERMANES, reserve the services it offers at any time to Individual Users specifically for their online reservation (henceforth, the “Services”) (henceforth, the ” Clients”).

b) These General Conditions have been drawn up in accordance with what is established in Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, Law 7/1998 on General Conditions of Contracting, Royal Legislative Decree 1/2007, of November 16, which approves the Consolidated Text of the General Law for the Defense of Consumers and Users and other complementary laws, Law 3/2014 of March 27 for which amends the Consolidated Text of the General Law for the defense of consumers and users and other complementary laws.

c) CASA LES GERMANES may unilaterally modify, at any time it deems appropriate, the configuration and content of these General Conditions. However, the General Conditions applicable to a certain transaction will be those in force at the time of its formalization.

d) The terms and conditions applicable to the reservation Services offered by CASA LES GERMANES through its website www.casalesgermanes.com will be all those described in these General Conditions and which will be detailed on the website throughout the process online booking. Through the use of the Website, users declare to know and accept the different procedures necessary to access the different Services offered on the Website as well as to formalize the reservation of these.

e) The Customer accepts without reservation the General Conditions of Contract when formulating the reservation of Services at CASA LES GERMANES having prior knowledge of its content for having provided him with a copy of these, in addition to being published on the page Internet website https://www.casalesgermanes.com, in downloadable and printable version.

a) The identification data of www.casalesgermanes.com are as detailed below: CASA LES GERMANES, C.B. CIF E25854910, with address at C/ Major, 11 Gramuntell (Ribera d’Ondara) – 25217 La Segarra, Lleida, Spain, Email address: hola@casalesgermanes.com

b) In order to be able to make purchases from the Website, it will be necessary for Customers to make their reservation through the form provided.

a) To proceed with the reservation, the Customer must meet the following characteristics:

Be a natural or legal person with residence or domicile located in international territory.

If you are a natural person, you must be of legal age and have sufficient legal capacity to make the purchase.

In case of being a legal entity, the person making the reservation must have sufficient powers to carry out the transaction in the name and representation of the legal entity.

In any case, it must be considered a final consumer, in accordance with what is established by Royal Legislative Decree 1/2007, of November 16, which approves the Consolidated Text of the General Defense Law of Consumers and Users, i.e. for the Client’s own consumption or the persons on whose behalf the Client is legally authorized to act. Consequently, wholesale companies, distributors, purchasing centers, large stores, other
professional intermediaries in the same sector as www.casalesgermanes.com

b) In accordance with the above, the resale of the Services reserved through the Website is totally prohibited.

a) CASA LES GERMANES will publish the Services that are reserved through the Website, the specific characteristics of each of them and the price of applicable reservation. The price and stay is fixed in the “Rates and contact” section.

b) CASA LES GERMANES guarantees that the price of the Services will be the one in force on the day of formalization of the reservation, regardless of the day on which the stay is formalized.

c) If there are applicable offers on the price of the services, these will be indicated next to the initial price with a different typography that allows the Customer to clearly identify the final price of the service. In any case, the temporary period of validity of the offer will be indicated.

d) CASA LES GERMANES may, unilaterally and at any time, offer new Services that are subject to reservation on the Website as well as suspend or cancel, temporarily or indefinitely, any of the services.

e) The rates established on the Website include the applicable VAT for each service, but not any other applicable tax. €1 night/person must be added as tax on the stay in a tourist establishment (over 16 years old).

f) CASA LES GERMANES guarantees the availability of all services offered on the Website.

The reservation is made by filling in the requested data in the reservation form and paying 50% of the fee by bank card through Stripe.

The price of the reservation fee includes the deposit in the amount of 150.-€, which will be returned in the week after departure, as long as no damage has occurred during the stay, in the account associated with the card with which the payment was made. It also includes fees.

The reservation system involves payment of 50% of the items mentioned at the time of reservation and the remaining 50% on the third day prior to entry. At the time of making the second payment, the user must provide the details of all the guests.

If we have not confirmed the reservation within 24 hours, it is understood that it has not been accepted or there has been a problem. Please get in touch to find out what happened

The client acknowledges and is clear that the current contract is not a residential rental contract, it is a tourist rental contract. The total number of places occupied will be 8 people (one more people at extra charge).  The customer cannot accommodate a greater number of people than what has been agreed here. It is not allowed to invite other people who do not appear in the total occupied places of this contract to use the facilities, unless requested by the property (with an extra cost to be agreed).

The minimum stay is 2 nights (except on special dates when the minimum stay can be higher).

The rate includes house linen (sheets and towels) and final cleaning of the house.

Courtesy items available to the customer: cooking essentials (salt, pepper, oil, vinegar…), kitchen towels and paper, tablecloths, garbage bags and utensils cleaning (dish soap, dishwasher soap), hand soap and toilet paper, wood for the fireplace.

Amenities: Free Wi-Fi, flat screen and DVD (with various movies), fridge and freezer, ceramic hob, oven, microwave, dishwasher, pots and pans, table setting, juicer, blender, toaster, electric kettle, Dolce Gusto coffee maker, Italian coffee machine, hair dryer, vertical steam iron, washing machine and soap, drying rack, barbecue (coal not supplied), deckchairs and garden furniture, oil heating.

The property has shown the establishment to the client before occupying it, and the latter agrees with the state of hygiene of it, as well as with its material content and price.

The company or person in charge has the right to enter the establishment, either to make routine checks of its condition, or due to force majeure or other inconveniences. The customer is responsible for any damage that may occur during the stay. Any problems with appliances or services that may occur in the establishment will be communicated to the owner.

Pets are not allowed.

In the outdoor spaces and in the pool, the property is not responsible for possible accidents. The reservation does not include lifeguard service. If children are staying, parents or guardians are fully responsible for their supervision and supervision.

In case of theft, the property declines all responsibility, the customer being free to take out insurance with third parties to cover such an eventuality.

The customer undertakes to transmit the terms and conditions of this contract to the other guests.

The establishment will refund the deposit as long as there is no damage attributable to the guests. In case of damage, it will be detailed with precision and the user will be notified of the specific defect or damage and the economic evaluation thereof.

a) The Customer will receive an invoice in digital format and can request, if he so wishes, the sending of the corresponding invoice in paper format without additional charge. The same will be sent to the email address duly indicated by the Customer.

b) In accordance with Royal Decree 1619/2012 of November 30, which approves the regulations governing invoicing obligations, the deadline for the issuance of invoices by CASA LES GERMANES will be 16th day of the month following that in which the purchase was made by the Customer.

c) Payment for reservations must be made by bank card.

The services offered on this website constitute an exception to the right of withdrawal of consumers and users, because it is a tourist accommodation service, and, therefore, the said right of withdrawal disappears if the User is aware of this circumstance and accepts -at the time of making the corresponding reservation (article 103 letter l Royal Legislative Decree 1/2007, of November 16, approving the revised text of the General Law for the Defense of Consumers and Users and other laws complementary).

The cancellation made by the user within 10 days prior to the arrival date results in the following penalties:

a) Reservation for two or less days, 50% of the total stay price.

b) Reservation for more than two days and up to seven days, 30% of the total price of the stay.

c) Reservation for more than seven days, 25% of the total stay price.

The above penalties are not applicable when the cancellation occurs due to force majeure, duly documented.

The user has the right to cancel the confirmed reservation, without penalty, as long as it is done before ten days before the date of arrival. Remember that you do not have 14 days of cancellation when booking tourist accommodation.

When the user of an accommodation establishment leaves the reserved unit before the date up to which it was reserved, the owner of the establishment can request up to the equivalent of 50% of the total price of the services that remain to be used.

Consult the Privacy Policy

For the purpose of these General Conditions, and for any communication that is necessary between CASA LES GERMANES and the Users, they must address CASA LES GERMANES by email sending a message to hola@casalesgermanes.com or by written communication addressed to CASA LES GERMANES C/ Major, 11 Gramuntell (Ribera d’Ondara) – 25217 La Segarra, Lleida, Spain.

The user can contact the Customer Service Department via email hola@casalesgermanes.com

The validity of contracts signed electronically is protected by article 23, sections 1 and 3, of Law 34/2002 on Services of the Information Society and
Electronic Commerce: “Contracts signed electronically will have the same validity and will produce all the effects of the Civil and Commercial Legal System.”

The Contract is perfected from the moment the customer expresses his compliance with these contracting conditions by pressing the button Accept and Read these conditions and after having correctly filled out the form offered from the web server www .casalesgermanes.com or also by the deposit or remittance of this acceptance by any other electronic or traditional means in headquarters offices. After this acceptance, the customer will receive notification from www.casalesgermanes.com sent automatically to the email address he provided in the Registration phase. This email will be sent within 24 hours and will show the information related to your registration and the mode of recruitment selected with the specific conditions that apply to each mode at any time and that are accepted together with these general conditions in the instant of hiring. However, and being a technical and automatic element, the reception of this email may not take place for technical reasons beyond the control of www.casalesgermanes.com. In these cases, the customer must contact our customer service to make the reservation effective.

The customer agrees that it will not be necessary to confirm the receipt of the acceptance of the contract when it has been concluded exclusively through the exchange of e-mail or another equivalent type of electronic communication, as established in article 28.3 b) of Law 34/2002 on Services of the Information Society and Electronic Commerce, as well as what is established in Royal Decree 1906/1999. The parties agree to legally equate the customer’s autograph signature with that made using any type of keys, codes or identifying security elements. Without prejudice to the above, CASA LES GERMANES may demand written confirmation when it considers it necessary.

If any provision of the current contract becomes illegal, invalid or for any reason unenforceable, such illegality, unenforceability or lack of validity will be limited exclusively to that provision and will not affect the validity or applicability of the others dispositions

The conflicts that may arise from the application of these rules will be governed by the laws of Spain and, to the maximum extent permitted by law, will be submitted to the Courts of Cervera.